These are just a few examples of frequently asked questions, if you have specific questions or concerns we recommend you CONTACT US directly and we will provide you with detailed answers and support.
Q: How do I order an item?
A: Usually, you can browse the products in the online shop, select the desired items and add them to your shopping cart. Then, fill in the necessary information on the checkout page, choose the payment method that suits you and complete the order. If you need more detailed instructions,Please CONTACT US at support@songsys.com.
Q: What payment methods are supported?
A: Online shops usually support a variety of payment methods, such as credit cards, debit cards, electronic payment platforms (e.g. PayPal, Alipay, etc.), etc. The specific supported payment methods will be listed on the payment page of the online shop.
Q: How can I track the delivery status of my order?
A: After the order is issued, we will provide you with the order tracking number, you can check the logistics information of the order through the provided order tracking number, in addition, you can also check the order status and delivery progress in the online shop.
Q: What should I do if I receive a faulty item?
A: If the goods you receive have quality problems, are damaged or do not match the description of the goods, you can make a return request according to the RETURN POLICY of the online shop and CONTACT US.
Q: Is it possible to cancel or modify the order?
A: Of course you can, but due to logistics reasons, we recommend that you contact our customer service team as early as possible to explain your needs and try to apply for modification or cancellation before the order is confirmed.
Q: How are delivery and shipping costs calculated?
A: Delivery and shipping costs are usually calculated based on factors such as your shipping address, item weight and size. On the checkout page, you can view the shipping details and choose the appropriate delivery method.
Q: How do I contact the customer service team?
A: Please contact us at support@songsys.com.